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Frequently Asked Questions

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  • When will my order arrive?

    Standard delivery orders are dispatched within 3-4 business days, whilst Express Dispatch orders are sent on the same business day, provided we receive your order before 12 am AEST. Please jump across to our delivery page for more details.

  • How do I know if my order has been shipped?

    We’ll send you an email with dispatch and tracking details, once your order has been carefully packed.

  • The product I want is showing as ‘out of stock’, how will I know when it is available again?

    We work hard at projecting sales, identifying trends and ordering products accordingly. However, from time to time, we may run out of stock. In this event, rest assured we have already reordered this product and it will be available for purchase, in most cases, within a few short weeks.

  • Do you ship outside Australia?

    Customers from other countries can place orders online except for bulky items. If you wish to purchase bulky items, Please send us an email with your name, delivery address and the order request, and we will let you know if we are able to assist. Whenever possible, we will provide a competitive freight quote for your consideration. Please email

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